We ask for cancelations to be made at least 24hrs. Prior to appointment, in order to allow other patients the opportunity to be seen.
The full amount of exam, recheck, or technician appointment will be added to your account and/or charged to the credit card on file, if you fail to arrive for your appointment on time and have not cancelled 24hrs in advance.
New Client and same day appointments
We require that all new Clients and same day appointments Pre-pay the exam fee during the appointment making process. All same day appointments will be considered confirmed and will be subject to the cancelation policy.
Prescription and prescription food refills:
Due to the high demand of prescription food refills, please allow a minimum of 48hrs. Or longer for approval. If this is a compounded medication or prescription diet, please contact us a minimum of 7 days prior to running out.