Our Policies

At Calistoga Pet Clinic, we strive to provide the best care for any and all of the pets that need appointments. For this reason, we have implemented a few policies that help us better care for you and your pet.

  • We require cancelations be made at least 24 hours prior to an appointment in order to allow other patients the opportunity to be seen. Should you fail to arrive on time or if you have not canceled at least 24 hours in advance, the full amount of the exam, recheck, or technician appointment will be added to your account and/or charged to the credit card on file.
  • All new clients and same day appointments are required to pre-pay the exam fee during the booking process. Any and all same day appointments will be automatically considered confirmed and are subject to the cancelation policy.
  • Prescription food refills are in high demand. While we make an effort to complete these refills as quickly as possible, please allow a minimum of 48 hours or longer for approval.
    ○ If you require compounded medication or prescription diet, please contact us a minimum of one week prior to running out.

We thank all of our pet owners for following our policy guidelines.

Meet the dedicated team at Calistoga Pet Clinic, caring for dogs and cats in Calistoga, St. Helena, Napa, Santa Rosa, Middletown, and the surrounding areas.