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OUR REVIEWS
We want to hear from you! Our goal is to consistently deliver the best available patient care and exceptional client service, and your valuable feedback helps us to both achieve that goal and to communicate the value of our services to others. Please also consider leaving feedback about your experience here so that others may learn more about the quality of our care. We appreciate it!
Why our pet parents believe in us!
Excellent rating
Based on 182 reviewsTrustindex verifies that the original source of the review is Google. Good experience. Thorough description of procedures and results. Vet said he would email me but have not heard from him I received 3 copies of the invoice.Trustindex verifies that the original source of the review is Google. Went in for Copita’s head to tail initial new patient exam and it went great. The front office staff is extremely friendly and helpful with questions. Nurse Lupita is awesome and my Copita, who is generally nervous and shy.. loved her. Dr. Frank is knowledgeable, patient and awesome.Trustindex verifies that the original source of the review is Google. This place is the best. They are friendly, prompt, kind, and they have friendly goats in the back!Trustindex verifies that the original source of the review is Google. Super good visit with good vibes all around. Timely, courteous and caring.
Excellent rating
Based on 33 reviewsVerified Best vet clinic ever! I love the staff, they're so compassionate and caring and they give great care at a reasonable price.Verified Wonderful people Max has turned out to be Maxine but that's okay! So happy with the comprehensive and loving care!Verified They treated Bootsie the dog I have been taking care of because my freind was in a motorcycle accindent They very kind charged me only for mediccations and waved visiting . I thought was so awesome If you love your animals as i do these people are so thoughtful and they really careVerified Best team ever!! I love Calistoga Pet Clinic! Dr. Franquelin and his team are amazing! They are kind, patient, caring, and attentive. I have two tortoiseshell cats and one of them will occasionally allow someone else to touch them and the other won't at all. Most often she needs to be sedated but Doc and his team always try to move forward without sedation before going that route. They are set up for us with Feliway in a room when we arrive so we can quickly go in, hoping to decrease stress. They answer all of my questions (I always come with a list!), give me updates whether I'm in the room waiting or back at home. They are all very knowledgeable and communicate well as a team. I now live a bit farther away but will continue to take my cats to CPC. Thank you, Dr. Franquelin and your wonderful team!!Verified Where do I begin? I suppose gratitude and love are the words to best describe how I feel about Dr. Franquelin, Maggie, Caitlyn and the entire staff at Calistoga Pet Clinic. My almost 14 year old black lab, Mr. Buster Brown, had to have an emergency splenectomy last Friday evening. Buster has been going to Calistoga Pet Clinic since he was 8 weeks old and Dr. Franquelin always refers to him as "our boy". Buster is a very stoic (extremely tough) boy, however even though he ate his dinner on Friday evening, I could tell something was wrong with him. He was obviously in pain and had to be coerced to eat dinner. I called Calistoga Pet Clinic at 5 pm and described his condition. They close at 5:30 pm for the weekend, and I live in Napa. They told me to bring him in immediately and Dr. Franquelin would wait for us. Buster had a fever, and Dr. Franquelin did a physical exam and ultrasound. Within 15 minutes of our arrival, he had diagnosed Buster with a mass on his spleen. He compassionately explained that Buster would have to have emergency surgery or he would not make it through the night. He went over all possible risks. I trust Dr. Franquelin implicitly and asked him for his advice. We decided on the surgery and Dr. Franquelin, Maggie, and Caitlyn stayed late on a Friday night to do the surgery. Buster made it through the surgery with very little complications and came home with me that night. Dr. Franquelin reached out to me via text multiple times in to the wee morning and then all weekend checking on Buster. It is Tuesday morning, 3 days after his major surgery, and he is 100% back to his old self. He recovered amazingly well. Buster would not be here right now if weren't for the amazing, compassionate, and extremely timely reactions and actions from the staff at Calistoga Pet Clinic. I am endlessly grateful! I could not recommend Calistoga Pet Clinic more.Verified Dr. Franquelin and his staff are professional, caring, knowledgeable and up beat. Their communication is amazing, with follow up emails after each appointment. Dr. Franquelin, in a very short period of analysis knew what my beautiful white Sheppard's 'issues' were and are in treatment. In a very short period of time, after two years of suffering was better. I was told from my prior vet in St. Helena that there was nothing he could do for her. The surgery he performed was not necessary. I am not upset but rather grateful that my pets are now a part of the Calistoga pet clinic. It is easy to see they are in competent hands, they care and love their job.Verified I only had the opportunity to know Dr. Franqelin for 6 months before our JJ passed. I wish I would have found him sooner. JJ was 15 and the last six months of his life Dr. Franqelin cared for him. He and his staff are very caring and supportive and helped us through our difficult time. We found out that JJ had lymphoma a short time before he passed and the staff did everything they could to save our little guy. I would recommend this clinic highly for someone that wants the best for their pet. If I ever get another dog I will definitely be back.Verified Dr. Franquelin and his staff are the best! They are always able to fit you in, and the techs handle my former feral cats with the utmost care and knowledge. Pricing is reasonable compared to most other vets in the Valley, making it well worth the drive from Napa.Verified Best Veterinary clinic! I have been coming here for almost 10 years, Dr Franquelin is the most caring and compassionate vet I have had, the staff is also very kind, considerate, and loving towards pets. I moved to Sacramento and still drive to Calistoga to have my pets cared for, highly recommend!
